At Saucony Store, we’re committed to your complete satisfaction just as we’re committed to crafting premium running gear. If your purchase doesn’t meet your expectations, our straightforward returns process will have you back on track quickly.

Our Return Promise

We accept returns within 15 days of delivery for most items in their original condition (unworn, with tags attached, and in original packaging). Your happiness with our performance footwear is our top priority.

Note: For hygiene reasons, we cannot accept returns on worn footwear or products without their original packaging. Customized or special order items marked as “final sale” are also non-returnable.

Easy 3-Step Return Process

Step 1: Initiate Your Return

Email our customer service team at [email protected] within 15 days of receiving your order with:

  • Your order number
  • Product details (name, size, color)
  • Reason for return
  • Whether you prefer an exchange or refund

Or use our ready-made template:

Subject: Return Request for Order #[Your Order Number] Dear Saucony Store Team, I would like to request a return/exchange for my recent order: – Order Number: [Insert] – Product: [Product Name, Size, Color] – Reason: [Select: Wrong Size/Defective/Not as Described/Other] – Preference: [Refund/Exchange for (specify product if exchanging)] Please advise next steps. Best regards, [Your Full Name] [Your Contact Information]

Step 2: Package & Ship

Once approved, you’ll receive a Return Authorization Number and shipping instructions. Please:

  • Repackage items securely in original packaging
  • Include all original tags and accessories
  • Clearly mark your RA# on the outside of the package
  • Ship to: Saucony Store Returns, 3751 Lost Creek Road, Perkasie, US 18944

Step 3: Completion

Once we receive and inspect your return (typically within 5 business days):

  • Refunds: Processed within 3-5 business days to your original payment method
  • Exchanges: Shipped within 1-2 business days after approval (standard shipping times apply)

Important Details

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Refund Timeline

Refunds typically appear in your account within:

  • Credit/Debit Cards: 3-10 business days after processing
  • PayPal: 1-3 business days after processing

Non-Returnable Items

For performance and hygiene reasons, the following cannot be returned:

  • Worn footwear (showing signs of use on soles or uppers)
  • Products without original packaging
  • Personalized/customized items
  • Clearance items marked “Final Sale”

Damaged or Defective Items

If you receive a damaged or defective product, contact us immediately at [email protected] with photos of the issue. We’ll arrange a prepaid return label and expedited replacement at no cost to you.

Exchange Policy

Prefer a different size or model? Exchanges are subject to product availability. If your desired exchange item is unavailable, we’ll issue a store credit or refund.

Performance Guarantee: We stand behind our products like we stand behind your run. If you’re unsatisfied for any reason, we’ll make it right.

For any questions about our returns policy, contact our customer experience team at [email protected].

Last Updated: [Insert Date]