Shipping Policy

At Saucony Store, we’re dedicated to getting premium running gear to athletes worldwide while ensuring complete satisfaction with every purchase. Our streamlined shipping and returns processes are designed with your convenience in mind.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

We offer two reliable shipping methods to serve runners across the globe (excluding some Asian and remote regions):

• Standard Shipping ($12.95):
  • Carrier: DHL or FedEx
  • Delivery time: 10-15 business days after shipment
  • Includes tracking and insurance
• Free Shipping (orders over $50):
  • Carrier: EMS
  • Delivery time: 15-25 business days after shipment
  • Includes basic tracking

International Shipping

We ship globally except to certain Asian countries and remote regions. Customers are responsible for any customs duties, taxes, or import fees that may apply in their country.

Returns & Exchanges

We accept returns within 15 days of delivery for most unworn items in their original condition (with tags attached and in original packaging). Your satisfaction with our performance footwear is our top priority.

3-Step Return Process

1. Initiate Your Return

   Email our customer service team at [email protected] within 15 days of receiving your order with:

   • Your order number
   • Product details (name, size, color)
   • Reason for return
   • Whether you prefer an exchange or refund

   Or use our template:

   Subject: Return Request for Order #[Your Order Number]

   Dear Saucony Store Team,

   I would like to request a return/exchange for my recent order:

   • Order Number: [Insert]
   • Product: [Product Name, Size, Color]
   • Reason: [Select: Wrong Size/Defective/Not as Described/Other]
   • Preference: [Refund/Exchange for (specify product if exchanging)]

   Please advise next steps.

   Best regards,
   [Your Full Name]
   [Your Contact Information]

2. Package & Ship

   Once approved, you’ll receive a Return Authorization Number and shipping instructions. Please:

   • Repackage items securely in original packaging
   • Include all original tags and accessories
   • Clearly mark your RA# on the outside of the package
   • Ship to: Saucony Store Returns, 3751 Lost Creek Road, Perkasie, US 18944
3. Completion

   Once we receive and inspect your return (typically within 5 business days):

   • Refunds: Processed within 3-5 business days to your original payment method
   • Exchanges: Shipped within 1-2 business days after approval (standard shipping times apply)

Refund Details

Refunds typically appear in your account within:

• Credit/Debit Cards: 3-10 business days after processing
• PayPal: 1-3 business days after processing

Non-Returnable Items

For performance and hygiene reasons, we cannot accept returns on:

• Worn footwear (showing signs of use on soles or uppers)
• Products without original packaging
• Personalized/customized items
• Clearance items marked “Final Sale”

Damaged or Defective Items

If you receive a damaged or defective product, contact us immediately at [email protected] with photos of the issue. We’ll arrange a prepaid return label and expedited replacement at no cost to you.

Exchange Policy

Prefer a different size or model? Exchanges are subject to product availability. If your desired exchange item is unavailable, we’ll issue a store credit or refund.

For any questions about our shipping or returns policy, contact our customer experience team at [email protected].

Last Updated: [Insert Date]